Upgrade & Migration Weekend Support Secure a smooth weekend upgrade or migration by reducing the risk of delays and ensuring your outcome is successful.

How it works

  1. Prior to the engagement, a PTC Support Engineer will contact you to request information needed for the service engagement.
  2. During the weekend, the Support Engineer will contact you to confirm progress at least once a day and you will have the opportunity to contact PTC with Support inquiries from Friday 8pm (local time) until Sunday 8pm (local time).
  3. Upon completion of the Upgrade & Migration Weekend Support, Support cases.

Learn more about success services

Understand how our proactive success managers can help ensure you are successful with your PTC investment.