In this service, a PTC Support Engineer will understand your IT environment, project plan and scope of the potential support assistance before the weekend activities start. By proactively scheduling an Upgrade & Migration Weekend Support, a PTC Support Engineer is assigned to you and your team and will support your unique weekend activities and will be available over the weekend through a mobile phone.
How it works
This rapid outcome is delivered over the weekend and includes the following activities:
Prior to the engagement, a PTC Support Engineer will contact you to request information needed for the service engagement.
During the weekend, the PTC Support Engineer will contact you to confirm progress at least once a day and you will have the opportunity to contact PTC with Support inquiries from Friday 8pm (local time) until Sunday 8pm (local time).
Upon completion of the Upgrade & Migration Weekend Support, Support cases will be assessed and closed by priority.
The following criteria must be met before this service can be consumed:
You must have an upgrade and migration of eligible product
You must have one of the following products: Windchill, Creo, Servigistics, ThingWorx
Outcome: Secure a smooth weekend upgrade or migration.
On Premise or Cloud: On Premise
Remote or Onsite: Remote
Success Points*: 8
*Please note: Information including Success Point values may vary depending on location. Success Point values shown are for reference only and based on North America. Contact your Success Manager for specific services and point values for your location. Please refer to our terms and conditions for additional details.
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