Go-Live Support Ensure Go-Live success with dedicated support availability and responsiveness to reduce the risk of delays.

How it works

  1. Prior to the engagement, a PTC Support Engineer will contact you to request information needed for the service engagement.
  2. During the engagement, the Support Engineer will contact you to confirm progress at least once a day and you will have the opportunity to contact PTC with Support inquiries during business hours.
  3. Upon completion of the Go Live Support, Support cases created during the engagement will follow the standard PTC Case lifecycle process.

Learn more about success services

Understand how our proactive success managers can help ensure you are successful with your PTC investment.