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  • Kepware_case_logger_FAQ

Kepware Case Logger Documentation

Kepware Case Logger – FAQ


  1. How do I create a PTC web account?
    Existing Kepware customer: Use MyKepware credentials
    No MyKepware account: Create a new account here

  2. How do I access the Kepware Support Assistant?

  3. How do I open a support case?

  4. How do I contact support? See the Customer Support Guide for more information.

  5. How do I find my SCN? .
  6. How do I find my license information? .
  7. How do I access the cases opened by me?

  8. How do I access the cases opened by anyone of my company?
    • For customers that own an SCN, open the PTC Case Tracker
    • To view the cases through the PTC Case Tracker directly, click the Manage Support Cases option under Support cases and reported issues. In the field Opened By, choose My Company

  9. How do I get prioritized or fast support in case of emergencies?
    There are 2 possibilities, dependent on the severity:
    1. Increase Severity
    2. Escalate a case

  10. How do I provide feedback about all topics related to Technical Support?
    To provide feedback through the web, go to  Technical Support Feedback Form