技术文章 - CS281516

启动 ThingWorx Platform 时出现错误“无法处理功能响应,因为发现存储锚点断裂”

已修改: 01-Feb-2024   


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适用于

  • ThingWorx Platform 8.5 to 9.3

说明

  • 无法为 ThingWorx 应用程序授予许可
  • 当不存在许可证文件时,ThingWorx Composer 以受限模式启动
  • 更换许可证后平台无法启动
  • Apache Tomcat 启动,但 ThingWorx Platform 关闭并出现以下许可证错误:
    • Flexara 在检查先前获取的许可证时抛出异常:发现存储锚点断裂。
  • 在 Linux 上使用systemctl但不使用 ./startup.sh 启动 tomcat 时出现许可证错误
  • 无法在基于 Linux 的主机上使用systemctl启动 Apache Tomcat
  • 生成新许可证以提供完整功能会导致 <ThingworxStorage>\logs 中的 ThingWorx 日志出现以下错误:
    • 应用程序日志.log
      • [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Subsystem LicensingSubsystem is starting
        [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
        [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id <Device ID> (It's OK if system is in disconnected mode)
        [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
        [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to read trial license file. Attempting to load as Paid license
        [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Storage anchor break found.
        [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
        [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Valid license file missing. Expected location: <ThingWorx Platform>
        [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
        [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
        [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<
        
        
      • [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
        [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id xxxxxxxxxxxxxxxxxxxxxxx (It's OK if system is in disconnected mode)
        [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Flexara threw exception when checking for previously acquired license: Storage anchor break found.
        [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to connect to the PTC license server.  Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license
        [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
        [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] The installation grace period is over. You must install license manually by placing the license_capability_response.bin file in thingworx platform dir
        [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
        [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
        [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<
        [L: INFO] [O: c.t.s.SecurityManagerBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] initializing KeyStore provider
    • 错误日志.log
      • [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
        [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
        [L: ERROR] [O: E.c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response because Storage anchor break found.
        [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Flexara threw exception when checking for previously acquired license: Storage anchor break found.
        [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to connect to the PTC license server.  Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license
        [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: Administrator] [S: ] [P: ] [T: https-openssl-nio-443-exec-8] Unable to Invoke Service GetCurrentLicenseFeatureInfo on LicensingSubsystem : No license installed 
        
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