技术文章 - CS281516
尝试在 Windows Server 中重新安装 Thingworx for MSSQL 时，Thingworx Foundation 安装程序失败
已修改: 23-Dec-2024
适用于
- ThingWorx Platform 8.5 to 9.6
- Apache Tomcat
- Microsoft Windows
- Linux
说明
- 许可证文件重命名为ignore_license_capability_response.bin ，并且 ThingWorx 无法启动
- ThingWorx 因缺少或忽略许可证文件而无法启动
- ThingWorx 升级或许可证续订后，许可证文件被忽略或被视为丢失
- ThingworxStorage\logs\ApplicationLog.log显示以下内容之一：
[L: WARN] [O: ctsslLicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id #### (It's OK if system is in disconnected mode) [L: ERROR] [O: ctsslLicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license [L: ERROR] [O: ctsslLicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to create license request file because \ThingworxPlatform\licenseRequestFile.txt (Access is denied) [L: INFO] [O: ctsThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Subsystem LicensingSubsystem is started ... [L: ERROR] [O: ctwSubsystems] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-10] Unable to Invoke Service GetCurrentLicenseFeatureInfo on LicensingSubsystem : No license installed [L: WARN] [O: ctwBaseService] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-10] Transaction has been marked as a failure for request /Thingworx/Subsystems/LicensingSubsystem/Services/GetCurrentLicenseFeatureInfo
[L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Subsystem LicensingSubsystem is starting [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information. [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id <Device ID> (It's OK if system is in disconnected mode) [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information. [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to read trial license file. Attempting to load as Paid license [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Storage anchor break found. [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Valid license file missing. Expected location: <ThingWorx Platform> [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server.. [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information. [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id xxxxxxxxxxxxxxxxxxxxxxx (It's OK if system is in disconnected mode) [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Flexara threw exception when checking for previously acquired license: Storage anchor break found. [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] The installation grace period is over. You must install license manually by placing the license_capability_response.bin file in thingworx platform dir [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server.. [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<< [L: INFO] [O: c.t.s.SecurityManagerBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] initializing KeyStore provider
[L: ERROR] [O: E.c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response because Storage anchor break found. [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] **********LICENSING ERROR ANALYSIS [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Cannot load license because Storage anchor break found. [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] **********END LICENSING ERROR ANALYIS [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Storage anchor break found. [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Valid license file missing. Expected location: <ThingworxPlatform> [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
- 升级 ThingWorx 时忽略新许可证
- 无法识别/ThingworxPlatform下的许可证文件
- 许可证更换后平台无法启动
- 在 Linux 上使用systemctl启动 Tomcat 时遇到许可证错误，但使用 . /startup.sh启动时却不行
- 无法在基于 Linux 的主机上使用systemctl启动 Apache Tomcat
- 添加新许可证后无法访问 ThingWorx Composer
这是文章 281516 的 PDF 版本，可能已过期。最新版本 CS281516