PTC Service Parts Solution Overview
om Sears, Technical Vice President, Product Management
The PTC Service Parts solution helps companies improve their part information accuracy to increase part revenue and profitability while reducing part order errors, returns and obsolete inventories.
The challenge many companies face today is that their products are becoming much more complex and configurable. Their traditional method in which they provided their part information has become very time-consuming for the end-users to find the specific parts they need. The generic way in which this information was provided forces users to order more parts than are necessary to ensure they get the parts they need, and then return the parts that are not used during the repair. The result is an increase in order returns, inventory and obsolete parts.
The PTC solution overcomes these challenges by providing VIN or serial number specific part information, providing the user with only the parts that are valid for the product they're working on. This information is linked to the source engineering and manufacturing content to ensure that it's up-to-date and as accurate as possible. The solution is provided online and offline to make it accessible by all members of the service network. This helps to improve part revenue and profitability.
By implementing the Service Parts solution with PTC's other Service Lifecycle Management solutions, companies can reduce the overall service cycle time by linking the procedures necessary for installing the parts directly with the part information and also linking the warranty policies with the part information to automatically generate and process claims.
Brian Thompson, Vice President of Product Management, PTC presents an overview of the PTC Creo 3.0 release, with highlights of exciting new technologies across many of the PTC Creo Apps.
Senior Vice President of Windchill Product Management, Will Kohler, discusses the latest capabilities and enhancements in PTC Windchill 10.2 that help manufacturers optimize the management and evolution of the product's definition.
PTC Support is personalized, proactive, social and integrated. In this video, see some of the faces of PTC's Technical Support team that are dedicated to transforming support for you.
PTC executives Brian Shepherd and Michael Campbell will be joined by representatives from PTC customers Raytheon, Daktronics and Toyota to show how PTC's solutions, including PTC Creo 3.0 and PTC Windchill 10.2, help companies build great products.
The theme continues with Russ Fadel, President of ThingWorx, Trane- North America and Thermo Fisher. They share their experiences, and the benefits and challenges they anticipate from the transformation to smart, connected products.
The Hirsch Brewery draws on years of tradition and the best ingredients to brew beer. For freshness, bottling matters too, and the team uses the latest bottling technology from KHS, a PTC customer.
A brief introduction to smart connected products, the Internet of Things (IoT), and ThingWorx, from Russ Fadel, President, ThingWorx, a PTC Business.
PTC's John Kuta talks about the importance of meeting evolving government regulations and customer requirements.
Jim Heppelmann of PTC and Jim Walsh of GE Intelligent Platforms discuss some of the challenges facing manufacturers today and how PTC & GE will be able to help design and manufacturing work better together.
Will Kohler, SVP, Product Management at PTC, presents the latest news about the high-level product roadmaps for PTC's enterprise products including PTC Windchill, PTC Integrity, and PTC Creo View.
Learn how Ingersoll Rand's Trane division provides their service technicians and consumers with accurate and timely service information to ensure greater customer value.
The PTC advantage is fueled by technology solutions that transform the way you create, operate and service products.
Our technology enabled solutions transform the way that products are created, operated, and serviced in the Internet of Things.
Our comprehensive business process expertise, helps reveal — and prioritize — opportunities for ongoing product and service advantage.
PTC solutions help you tackle the real challenges manufacturers and service providers face every day.
See how PTC can help you optimize the system of people, processes and technology to enable greater service performance. Learn more.
See how PTC can help ensure on-going product and supplier compliance. Learn More.
Industry leading software technology is at the heart of every PTC solution.
Thousands of Pro/ENGINEER customers have already made the move to PTC Creo Parametric. Learn more.
PTC Windchill 10 upgrade includes a new user experience, more product capabilities and real-time cost analysis.
PTC Global Services helps the world's leading manufacturing companies realize the promise of PTC solutions.
How to select the right provider to optimize application performance
Strategies to make your organization more productive
Whatever your role in the worldwide PTC community, these resources will deepen and enrich your experience.
Relive some of the best moments of the 2014 event in Boston. View event highlights and on-demand keynotes.
Add to the discussions and showcase your work to product development professionals from around the world.
Support solutions that accelerate and sustain your advantage.
PTC is transforming your online technical support experience. The award-winning eSupport portal homepage provides personalized, fast access to product knowledge and case resolution. Don't have an Account? Create an account today
Support is more than just keeping you up and running. It’s about optimizing performance and productivity, helping you control costs and risk. Accelerate and sustain your advantage by renewing Support on time.
PTC Corporate Headquarters 140 Kendrick Street Needham, MA 02494, USA
Phone: (781) 370-5000 Fax: (781) 370-6000