Sign-up for the PTC Support Advisor
The Support Advisor provides updates and technical alerts emailed exclusively to Support customers every 6 weeks in 10 languages.
Accessing Support is easy. First, create a Customer Support account.
A PTC Customer account provides full access to online Support. If you currently have a Basic Account, you can upgrade your account to enable your Support access. To validate your Support access and upgrade the account, you will need to have the following information:
- Customer Number
- Any one of the following
- Service Contract Number (SCN)
- Sales Order Number (SON)
NOTE: Customers that receive technical assistance through an authorized PTC Partner do not have access to submit cases through the PTC eSupport tool. However, you are welcome to use the eSupport Portal to access all of your entitlements such as the knowledgebase articles, software download tools, Tech Tips session and Support email alert subscriptions.
- Site Number
Don’t have an account? Create a New Customer Account and add the above information to validate your Support access.
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