Global Support Enhancements

What's New in Support?

More product Support Entitlements available today!

We are investing in new tools to improve the way we deliver solutions to your technical questions as quickly as possible with the highest level of quality. Below are new support entitlements available today...with more to come in the upcoming months.

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Here’s What’s New

• The award winning eSupport Portal tailored to the products you use. Test drive the newly launched, easy to use and personalized Technical Support homepage!
• Windchill Blog by Stephan Vaillancourt, PTC's expert Support Engineer, for performance resolutions & tips!
• New Online Customer Support Guide
• Direct access to Technical Support within your software
• Improved quality and quantity of help documentation in the knowledge base as a result of implementing SalesForce.com
• Improved Supportability - System Configuration Collector, Application Monitoring, Case Tracker, Product Enhancement request tool, Knowledgebase Document feedback widget, Windchill Mobile App, Creo Mobile App, and more to come.
• Planned annual availability of new releases for Creo Parametric, Creo/Elements Direct, Mathcad and Windchill. View the Product Calendar to plan your updates

Click here to view all the Support Enhancements made in 2012!

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Accessing Your Support Entitlements

• It all starts with creating a Customer Support Web Account
• Find answers to all your questions in the online Customer Support Guide
• Personalized eSupport Portal- eSupport News Center offers the latest enhancements to your eSupport entitlements.

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Planning Resources

Below are items you should bookmark for easy reference so you can plan for software updates and issue avoidance:

• PTC Product Release Calendar
• Checklist for Updating to Creo 2.0
• Checklist for Upgrading to Windchill 10

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Maximizing Productivity

• Live Product Tech Tips
• Recorded Product Tech Tips
• Technical Support Alerts
• The Support Advisor:updates on the most popular resolutions, tips & tricks and newest releases

Receive timely support information about PTC Support by following us on Twitter @PTC_Support!