GOLDplus Support Package

When you run 24x7, you can rely on the services of GOLDplus to ensure your systems are up and running efficiently around the clock. With access to a special group of certified support engineers, you can plan and execute weekend updates and migrations with a “safety net” available to you and feel assured, every day, that we are part of your team helping you achieve your goals.

If you are interested in the GOLDplus Support Package, please contact a Support Sales Representative.

For customers with more complex system environments, please view the additional services in the Platinum Support packages.

The GOLDplus Support Package includes all of the services in the GOLD Support Package, plus…

Software Support Services

eSupport Services

Assisted Support Services

SOFTWARE RELEASES

  • Major Releases
  • Maintenance Releases
  • Security Updates
  • Quality Software Development
  • Kernel Owned by PTC
  • Integrated Products

EXTENDED SUPPORT

  • Additional R&D Software fixes

PRODUCT WEBCASTS

  • Live & Recorded Tech Tips

SELF-GUIDED SUPPORT

  • PTC Authored Knowledge Base
  • LearningConnector
  • Personalized Support Home Page

INTELLIGENT CASE MANAGEMENT

  • Administrator Tools
  • Case Logger
  • Case Tracker
  • SPR Tracker
PROACTIVE SUPPORT ALERTS
  • PTC Support Advisor
  • Technical Support Subscription Tool
  • Automatic Notification of New Releases

SOFTWARE MANAGEMENT

  • Licenses Management
  • Business Asset Summary
  • PTC Software Download
  • Software Update Advisor

SOCIAL SUPPORT

  • PTC Support Twitter Feed
  • PTC Windchill Blog by Stephen Vaillancourt, Expert Support Engineer

GOLDplus SUPPORT DESK

  • 24x7 Phone Support
  • GOLDplus Certified Support Engineers

WEEKEND SUPPORT

  • Planned Weekend Support
  • Critical Weekend Support

And includes the GOLD Support features:

  • GOLD Certified Support Engineers
  • Case Lifecycle Management
  • Sustained Support
  • ISO-Certified Support Centers
  • Multi-Language Support
  • Integrated R&D Support
  • Single Global Support Database
  • Remote Desktop Diagnostics
  • Knowledge-Centered Support (KCS)

Learn about Optional Support Services
Weekend Support, Extended Support, and Technical Support Account Manager (TSAM)
Extended Support and Weekend Support optional services are included in the GOLDplus package.