PTC Global Support


Delivering Value

Support is more than just keeping you up and running. It’s about optimizing performance and productivity, helping you control costs and risk. This is support engineered to accelerate and sustain your advantage.
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Has your Support Expired?

Evolutionary Support

PTC Global Support Customer Videos

We’re transforming PTC Support for you

Just like software evolves, PTC Support continuously evolves to meet new expectations and take advantage of new capabilities. PTC customers largely influence the evolution of Support in areas that product the most value in productivity, system performance and administration, and controlling costs and risks.

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Performance Advisor for PTC Creo

The Performance Advisor for PTC Creo is a dashboard available to all active support customers running PTC Creo 2.0 M150 (or later) or PTC Creo M030 (or later). Powered by PTC's own IoT platform ThingWorx, Performance Advisor for PTC Creo helps customers realize operational efficiencies, service and complete IT process transformations, and conduct actionable analysis within their own installations.

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Support Solutions

Support Services Packaged to Meet your Needs

Every day, customers just like you tell us how their Support services helped them achieve their goals. Your Support package is a comprehensive set of services, delivered as Software Support, eSupport and Assisted Support, engineered to enhance productivity and your support experience.

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"The eSupport portal saves me about 70% of the time that I used to spend, and of course time is money so that directly translates into savings. This gives me more time to handle other duties and lessens the burden of NASA's resources. I am spending more time with my customers because the portal is allowing me to do that."

Brian Martin, Sr. Mechanical Application Engineer
NASA Goddard Space Flight Center