Technical Support


Bulletins
Configure New Software
Configure your Sales Order Number to hardware to receive codes for your new software.
Reconfigure Software Licenses
Move Service Contract Numbers (SCN) to different machines, consolidate licenses to single server from triad or break triad into single server.
Retrieve Existing License Packs
Retrieve existing license packs by SCN, CPU_ID (Host ID) or Install Site (Site ID).
Business Asset Summary Web Tool
Review and track information regarding purchases, installations, maintenance status, and configurations. (Or learn more and see a demo)
Request Detailed License Reports
Get all licensing information at a given site or sites. Use pivot tables to manage data.
Asset Tags
Group and manage licenses using Asset Tags. Assign names to specific licenses, or groups of licenses for easier tracking. Once Asset Tags have been mapped to licenses they can be tracked using the Business Asset Summary Web Tool, or by requesting a detailed license report.
Update Contact Information
Create, update, or de-activate contact information; merge duplicate contacts.
Update Address Information
Change existing or create new address information by hardware unit.
Update Hardware Information
Update existing contacts and addresses, update language preferences and platform information.
PTC Licensing FAQ
View Frequently Asked Questions about Licensing issues.
Legal Agreements and Resources
Regional reference documents for understanding the PTC license agreements that appear during the installation process of PTC products.
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