Mathcad Support Center
Popular Tools
Bulletins
PTC Technical Support Holiday Hours (23-Aug-2010)
Set PTC.com to Your Language Preference (02-Aug-2010)
Reference Documents Now Available in the Knowledge Base (01-Jun-2010)
Important Notice to Our Mathcad Customers (15-Jan-2010)
- Platform Support
- Reference Documents
- Mathcad Articles
- Mathcad FAQ Archive
- PlanetPTC Community for Mathcad
- Mathcad users form a vibrant community of engineers, scientists and mathematicians who share worksheets, animations, 3D graphs solutions and techniques.
- Mathcad Demo Center
- View demonstrations designed to showcase the fundamental capabilities of Mathcad.
- Mathsoft Technical Support Letter
- Learn more about how PTC plans to support Mathsoft customers.
- Technical Support Tools Instructional Videos
- Watch videos to learn more about available Technical Support tools, how to access them and how to maximize their usage. Also learn how to access live and recorded product "Tips and Techniques" sessions.
- PTC Training
- Boost your productivity and learn from the experts at PTC University.
- Platform Support
- Release Notes
- Mathcad Articles
- Mathcad FAQ Archive
- Contact Information
- Mathcad Single User and Student Call Logger (Licensing and Installation)
- Log calls directly to the License Management Department to obtain Mathcad Single User and Student activation keys for versions 14.0-11. (see a demo)
- Single User Support Policy
- Learn more about PTC's support for Mathcad Single-Users.
- PlanetPTC Community for Mathcad
- Mathcad users form a vibrant community of engineers, scientists and mathematicians who share worksheets, animations, 3D graphs solutions and techniques.
- Mathcad Demo Center
- View demonstrations designed to showcase the fundamental capabilities of Mathcad.
- Download Mathcad Updates
- Download updates to Mathcad releases 11, 12, 13 and 14.0
- Technical Support Tools Instructional Videos
- Watch videos to learn more about available Technical Support tools, how to access them and how to maximize their usage. Also learn how to access live and recorded product "Tips and Techniques" sessions.
- PTC Training
- Boost your productivity and learn from the experts at PTC University.
- Mathcad Single User and Student Call Logger (Licensing and Installation)
- Log calls directly to the License Management Department to obtain Mathcad Single User and Student activation keys for versions 14.0-11. (see a demo)
- Configure New Software
- Configure your Sales Order Number to hardware to receive codes for your new software.
- Reconfigure Software Licenses
- Move Service Contract Numbers (SCN) to different machines, consolidate licenses to single server from triad or break triad into single server.
- Retrieve Existing License Packs
- Retrieve existing license packs by SCN, CPU_ID (Host ID) or Install Site (Site ID).
- Business Asset Summary Web Tool
- Review and track information regarding purchases, installations, maintenance status, and configurations. (Or learn more and see a demo)
- Request Detailed License Reports
- Get all licensing information at a given site or sites. Use pivot tables to manage data.
- Asset Tags
- Group and manage licenses using Asset Tags. Assign names to specific licenses, or groups of licenses for easier tracking. Once Asset Tags have been mapped to licenses they can be tracked using the Business Asset Summary Web Tool, or by requesting a detailed license report.
- Update Contact Information
- Create, update, or de-activate contact information; merge duplicate contacts.
- Update Address Information
- Change existing or create new address information by hardware unit.
- Update Hardware Information
- Update existing contacts and addresses, update language preferences and platform information.
- Mathcad Licensing FAQ
- View Frequently Asked Questions about Mathcad Licensing issues.
- Licensing FAQ
- View Frequently Asked Questions about Licensing issues.
- Legal Agreements and Resources
- Regional reference documents for understanding the PTC license agreements that appear during the installation process of PTC products.
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