PTC Global Maintenance Support
Welcome to the new Maintenance Minute, where you will find the latest Technical Alerts, Productivity Events, and the TEAM, TECHNOLOGY, and TOOLS to successfully use your PTC products.

 IE COMPATABILITY ALERT !

Installing the Internet Explorer cumulative security updates scheduled for April may make the browser unstable when loading Java Applets.

Important Notice Regarding Usage of PTC Products with Microsoft Internet Explorer

 MAINTENANCE SUPPORT ORIENTATION
Leverage Support, Optimize Your Software Experience.

PTC Executives take you step-by-step through each support feature, its benefit to you and exactly how to gain access.  Next event May 2, 2006 12:00 EDT - Register Now
Web Cast Schedule   Recorded Maintenance Orientation

TEAM
Technical Phone Support

NEW! Gold Support for Everyone!
      

24 x 5 Weekday Telephone Support is the standard level of support service.  Click here for the details.

Worldwide Technical Support Telephone Numbers
(within Customer Service Guide)

Did You Know?
PTC has a formal escalation procedure.
 

We encourage you to escalate your call BEFORE you get frustrated. Sometimes your issue becomes more urgent.
 
Sometimes you just want to get another level of Support person involved.

Click
here to review our formal Escalation Procedure in the Customer Service Guide (Chapter 5, Page 7). 


 
TECHNOLOGY
Software Updates & Releases

NEW!  Pro/ENGINEER Wildfire 3.0 has shipped!
Track Your Shipments

Pro/ENGINEER
Wildfire 3.0 Resource Page

The Latest Information on Pro/INTRALINK Migration:

Pro/INTRALINK Advisory Site

View the Latest PTC Software Updates

Determine if you should download the latest version of your software:
Software Update Advisor


 
TOOLS
Technical Support Online

Most Frequently Visited Technical Documents

Pro/INTRALINK 3.4 M030 Compatibility
with Pro/ENGINEER Wildfire 3.0


Tips & Techniques

Live, Interactive Session Schedule Designed to provide you with the most popular
time-saving tricks. Upcoming:

5/2/06 Getting Started with Behavioral Modeling -
BMX Kick-start
5/3/06 Top Down Design Tutorial
5/5/06 Large Assembly
Management
5/9/06 Tips & Techniques for Windchill ProjectLink
Users

Library of Recorded "How-to" Videos and Tutorials


 

Additional Resources

CAD Parts Catalog

Windchill Resource Page

 

PTC Global Maintenance Support Home Page

 

Services and Training

 

Easy Access to Web Tools

Technical Support Web Tools

Search The Knowledgebase

Log a Support Call




We welcome your comments and suggestions, please provide feedback to: maintenancesupport@ptc.com 

  April 25, 2006