PTC Maintenance Support Packages
Gold for Everyone.*
PTC is pleased to offer the Gold Support Package as our standard level of service for all Maintenance Support customers. The upgraded Platinum Enterprise Support Package is available for our largest customers who require the highest level of service to ensure mission critical applications are running productively 24 x 7. All PTC customers also have the option to purchase additional Premium Support Options.
These changes will allow access to more resources for more of our customers so you can Run at Peak Performance and Achieve Product Development Success!
Gold Support Package Features- 24 x 5 telephone support
- 2 hour response time (1 hour for Windchill products)
- 24 x 7 access to web-based support, learning tools, knowledge database
- Membership to the PTC Gold Loyalty Program
- Access to live and recorded interactive Tips and Techniques sessions
- Access to software fixes and new releases
- Live remote desktop diagnostics
- Eligibility for discounted software upgrade packages
- Business asset summary web tool
- Customer configuration profile database
- Free 3D CAD models, drawings libraries and software plug-ins
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Includes the Gold Support Package features plus
- 24 x 7 telephone support with 1 hour response time
- Technical Support Account Manager (pdf) (for strategic accounts with $500K+ Maintenance per year)
- Annual onsite training needs assessment
- Exclusive virtual training classes
- Private virtual training classes (40 hours)
- Membership to PTC University community blog
- 1 year extended R&D support option for eligible Windchill products
- Dedicated Technical Support Engineer (DTSE)
- Technical Support Account Manager (TSAM)
- Weekend support
- 1 year extended R&D support option for eligible Windchill products
Contact us to learn more or read the Global Maintenance Support Brochure.
*24 x 5 Telephone Support, Platinum Enterprise features and Premium Options may not be available from all Maintenance Support Provider Partners