Gold Support Package

The standard level of service for all Maintenance Support customers.

GOLD Support Package

Improve your productivity and reduce costs by proactively accessing continuous software improvements, leading-edge online support tools, and personal assistance from a global team of support engineers. Support services are carefully designed and regularly enhanced to help you fully utilize your software and avoid costly interruptions in production.

Download the GOLD Support Datasheet (.PDF)


For larger, more complex system environments, please view the additional services in the GOLDplus and Platinum Support Packages.

Software Support Services

eSupport Services

Assisted Support Services

SOFTWARE RELEASES

  • Major Releases
  • Maintenance Releases
  • Security Updates
  • Quality Software Development
  • Kernel Owned by PTC
  • Integrated Products

PRODUCT WEBCASTS

  • Live & Recorded Tech Tips

SELF-GUIDED SUPPORT

  • PTC Authored Knowledge Base
  • LearningConnector
  • Personalized Support Home Page

INTELLIGENT CASE MANAGEMENT

  • Administrator Tools
  • Case Logger
  • Case Tracker
  • SPR Tracker

PROACTIVE SUPPORT ALERTS

  • PTC Support Advisor
  • Technical Support Subscription Tool
  • Automatic Notification of New Releases

SOFTWARE MANAGEMENT

  • Licenses Management
  • Business Asset Summary
  • PTC Software Download
  • Software Update Advisor

SOCIAL SUPPORT

  • PTC Support Twitter Feed
  • Windchill Blog by Stephen Vaillancourt, Expert Support Engineer

GOLD SUPPORT DESK

  • GOLD Certified Support Engineers
  • Case Lifecycle Management
  • Sustained Support
  • ISO-Certified Support Centers
  • Multi-Language Support
  • Integrated R&D Support
  • Single Global Support Database
  • Remote Desktop Diagnostics
  • Knowledge-Centered Support (KCS)

Learn about Optional Support Services
Weekend Support, Extended Support and Technical Support Account Manager (TSAM)