IDC’s Warranty Vendor Assessment Reports

Providing a Quantitative and Qualitative Assessment of the Capabilities and Strategies of Key Warranty Vendors

In the United States alone, manufacturers’ annual costs for warranty claims add up to approximately $23 billion in lost opportunity. Worldwide this cost totals $50 billion or more. It’s clear that warranty management and analytics is major opportunity for product manufacturers and they should embed strategic capability to address it.

Worldwide Warranty Analytics 2012 Vendor Assessment
  • Warranty cost variability is exorbitant within industries and even within individual companies when viewed over time
  • Warranty analytics can be viewed as the cornerstone for insight and decision making in a maturing warranty organization
  • Sharp growth in the industry over the past year is an indication that many organizations have reached a state of readiness or maturity to utilize warranty solutions

Return to the Warranty Management Resource Center