Increase Parts Availability and Reduce Inventory Carrying Costs
Are you challenged with understanding your market’s service parts demand and determining appropriate stocking levels across the globe?
Making sure your service providers and customers get the parts they need to meet service level agreements (SLAs) is critical to providing good service. If your global service supply chain is not optimized to manage service parts effectively, you’re not only accumulating unwanted inventory but negatively affecting the revenue potential of your entire service organization. The effects of inefficient service parts management jeopardizes your ability to deliver best-in-class service and can lead to high product service and warranty costs, poor service technician utilization and productivity, and low customer satisfaction and retention.
Common Challenges of Managing Service Parts:
- Relying on inadequate tools or traditional manufacturing-centric supply chain methods.
- Getting an accurate forecast when you have a mix of fast and slow moving parts with sporadic demand and/or a large array of parts due to extended product support.
- Managing the complexity of new part introductions and last time buy.
- Risking inventory obsolescence, high operational costs and missed parts profit and revenue opportunities due to inaccurate forecasts and lack of optimization.
The PTC Service Parts Management solution helps you meet your customers’ service parts needs by balancing the unique complexities of the global service supply chain. With an unrivaled approach to advanced parts forecasting, multi-echelon inventory optimization and constraint-based distribution, PTC Service Parts Management enables you to optimize your entire service parts supply chain. By understanding your customer’s service parts demand and improving stocking levels, you can deliver significant customer value through increased parts availability and equipment uptime.
Learn more about PTC’s industry-leading Service Lifecycle Management solutions.
Aberdeen Research Report: Convergence 2012
This analyst insight will highlight key trends, capabilities and technologies that top-performing service organizations leverage to more frequently and predictably link the spare parts management and field service to ultimately fix customer issues the first time. Aberdeen’s Insights provide the analyst’s perspective on the research as drawn from an aggregated view of research, surveys, interviews and data analysis.
Aberdeen’s State of Service Management: Outlook for 2013
The transformation of the service organization continues in 2013. No longer is service just about delivering support, but more and more it's about a true understanding of customer needs and the provision of solutions to ensure customer delight, profitability, and maximum value. Today’s service organizations need to truly understand their customer's pain points and rely on this information to maximize the value derived from purchased products and services.