Real-Time Visibility Across the Global Service Network
Managing complex service operations across your global network of partners requires careful orchestration to meet customer expectations and cost objectives. But this is challenging when you have a large number of service partners that have systems and data managed in silos. With data coming from disparate systems, the quality of information is compromised and it is difficult to manage your service network successfully. You need a solution that structures and collects all of the analytics and gives you a single view that enables effective execution of operational orders among your partners and assigns each partner their responsibility in the service chain. With better visibility and end-to-end control of your service network, you can find and eliminate process waste; improve global inventory availability while lowering costs; reduce service fulfillment costs; and increase overall process efficiency and customer satisfaction.
Common challenges of managing a global service network:
- Fractured order management across multiple partners
- Inflexible operational systems that cannot scale to support growing business
- Manual, disparate processes across multiple locations
The PTC Service Network Management solution provides you with a service network execution engine that integrates visibility and management of critical network partners, including OEMs, repair depots, triage and distribution centers and logistics providers. It provides you with insight into the end-to-end service supply chain to orchestrate all service orders, monitor and solve exceptions, manage parts by condition and ownership, view all service levels and manage turnaround times by contract and customer. Our solution is designed specifically for the service network (forward and reverse) to capture key data for your network’s performance. This gives you the unique opportunity to monitor and analyze your service network performance and service partners in real-time for continual process improvement.
Learn more about PTC’s industry-leading Service Lifecycle Management solutions.
State of Service Management
Aberdeen Research Report - State of Service Management: Outlook for 2013
The transformation of the service organization continues in 2013. No longer is service just about delivering support, but more and more it's about a true understanding of customer needs and the provision of solutions to ensure customer delight, profitability and maximum value. Read this report to learn how Best-in-Class organizations are maximizing customer satisfaction with improved service management. Learn More
Service Lifecycle Management
The Service Council – Pathway to Profitable Service
The global services community has come a long way in the past dozen years or so. However, in order to attain the highest levels of performance, an organization must have an effective Service Lifecycle Management (SLM) solution in place. Learn more about the benefits and advantages of SLM in this report from The Service Council. Download Now