PTC Service Parts Information

PTC Service Parts Information

Service Parts Information accuracy directly impacts service resolution times and parts utilization. PTC’s approach to defining and illustrating service parts significantly reduces repair parts errors and waste related to manual processes and static parts lists. By delivering configuration-specific illustrated parts lists at the point of service, correct parts are identified faster resulting in higher first time fixes, improved uptime and reduced parts errors.

Improve Service Parts Accuracy, Processes and Profits

Service parts lists are typically generic and outdated, resulting in high parts identification errors and lower parts profits and sales. PTC’s Service Parts Information solution derives configuration-specific service bill-of-materials (sBOM) to improve parts ordering accuracy, as well as efficiency throughout the entire service network. This is achieved through efficient identification of valid service part options based on specific product configurations and service events.

PTC’s Service Parts Information solution enable companies to increase service parts accuracy by:

  • Leveraging CAD and PLM to develop associative service bill-of-materials (sBOM) to create illustrated parts list for service and maintenance
  • Managing service parts content and change management related to product applicability
  • Delivering dynamic parts catalogs and 3D interactive parts lists at the point of service

Create sBOMs that can be used to define serviceable parts information. Generate and associate 2D and 3D parts illustrations directly from CAD geometry. Learn More

Manage sBOMs and parts lists that are updated based on source information changes. Learn More

Publish part catalogs as collections of parts lists that can be output as 3D viewable catalogs as well as page-based documents. Learn More

Leverage sBOM and graphics data to dynamically assemble and deliver serial number-specific part information. Deliver rich, 3D contextual navigation on demand that is up-to-date with engineering design. Learn More