eBook: Service as Strategy

How getting control of service helps you manage complexity, maximize customer value and move ahead of the pack.

Your priorities as a service leader have never been so clear or urgent: retain customers and increase service revenue and profits. If only it were that simple.

Service is complicated with many variables to juggle. Worse is when service processes are fragmented. When service functions are disconnected, it’s nearly impossible to coordinate and optimize your service performance. Gaining a strategic view of service through a best-in-class approach to service lifecycle management (SLM) will help you get it right.

Download this ebook to learn how best-in-class SLM:

• Connects your service organization and improves your service teams’ efficiency and first time fix rates
• Provides the ability to capture and share vital product and service data across your enterprise for continuous improvements and competitive advantage
• Enables your organization to strategically plan, deliver and analyze service performance to increase revenue, profitability and customer value