PTC Service Lifecycle Management

Transforming Service with SLM

With service revenues growing, your goal is to ensure that customers achieve maximum value over a product’s entire lifecycle. You need a consolidated view of service that connects service planning, delivery and analysis. PTC’s approach to Service Lifecycle Management (SLM) optimizes the system of people, processes and technology to enable greater service performance and improvement. The result? Service organizations become more strategic and focused on growth and profitability.

PTC Service Lifecycle Management (SLM)

Service teams are often managed functionally in silos with a focus only on improving individual service processes such as customer support, spare parts planning, and warranty. This disparate approach fails to realize the benefits of a cross-functional, “full service lifecycle” approach – especially as it relates to customer expectations for your products throughout the service lifecycle. PTC SLM system with best-in-class solutions enables optimization of all service operations and empowers companies to transform themselves into strategic service organizations that increase revenue, profitability and customer value.

Read this newsletter featuring Gartner’s Service Lifecycle Management Maturity Model research to learn more about transforming service with SLM.

PTC Service Lifecycle Management enables service leaders with a full lifecycle approach for improved customer service and product performance that optimizes the total value of the customer experience. PTC’s unique approach to service lifecycle management provides the OEM, dealer and customer with a strategic view of service for continuous product and service improvement with key technology differentiators:

  • Single source of product and service knowledge
  • Connected processes across the service network
  • Closed feedback loop to enterprise systems

Watch "Transforming your Service Organization with SLM" - Video Series

PTC’s suite of SLM solutions can be deployed independently or in any combination to deliver higher value opportunities and unmatched product knowledge: