The Connected Global Service Organization

How to improve and standardize service operations worldwide to increase value for your customers and your company.

As a service leader, you recognize that managing service globally is a balancing act. Point solutions and geographically targeted tactics aren’t enough. The global service imperative is not simply to improve service processes within specific regions, teams or departments – it’s to improve your service performance everywhere.

Imagine being able to take what’s working in specific areas, and quickly extend those methods to other service regions and teams – no matter where they are. With a connected global service organization, you not only improve service performance, you increase service value for your customers and company alike.

Download this eBook to learn how to:

• Identify key resources and capabilities you need to meet your toughest global service challenges
• Improve your service information to increase first time fixes and minimize service errors
• Optimize the quality of your service intelligence for greater global service productivity