PTC Service Lifecycle Management
Connecting Service to Product
To maximize your customer’s value, your service ecosystem needs real-time visibility into product performance to optimize service events that arise throughout the product’s lifecycle. PTC’s approach to Service Lifecycle Management enables your company to deliver and capture product knowledge at the point of service. It also provides a closed feedback loop between engineering and service, continuously improving both service and product performance.
PTC Service Lifecycle Management (SLM)
Often, service teams are managed functionally to improve individual service processes such as customer support, spare parts, and warranty. This disparate approach fails to realize the benefits of a cross-functional, “full service lifecycle” approach – especially as it relates to customer expectations for your products throughout the service lifecycle. PTC’s single system for service optimizes product and service performance, from a single unit to the entire installed base. This is accomplished by organizing service strategy and delivery around maximizing product performance to yield the greatest customer value and service performance.
PTC Service Lifecycle Management enables a full lifecycle approach to customer service and product performance to optimize the total value of the customer experience. PTC’s unique approach to service lifecycle management is product-centric, providing the OEM, dealer and customer a single view of service for continuous product and service improvement with key technology differentiators:
- Single source of product-centric service knowledge
- Connected processes across the service network
- Closed feedback loop to enterprise systems
PTC’s suite of SLM solutions can be deployed independently or in any combination to deliver higher value opportunities and unmatched product knowledge: