Streamline Complex Repairs and Depot Management
Managing inbound and outbound operations for warehousing and repair across your network of global depots is challenging. If you don’t have a system in place that can handle complex service operations, it is difficult to meet your customer’s growing service expectations while also keeping operating costs low. By optimizing service depot management, you can track and manage your customer’s returns and repairs in real-time, reduce repair costs and ensure that you are delivering quality service to your customer.
Common challenges of managing depot operations:
- Manual, disparate processes across multiple locations, causing delayed response time
- Technology that cannot scale to support growing business
- Inability to access relevant product information such as repair history
PTC Service Depot Management solution helps you streamline complex repairs and depot management, ensuring that you are able to successfully meet your customer’s Service Level Agreements (SLAs). With dynamic depot order execution based on real-time conditions and complex order flows, the solution automates repair management to include work order management and parts tracking, as well as management of warehouse processes related to inbound, outflow and inventory management. With PTC Service Depot Management solution, you can effectively manage the four wall operations for warehousing and repair in all of your depots. This helps your service organization reduce the costs of service repairs and fulfillment, decrease inventory carrying costs and increase productivity.
Learn more about PTC’s industry-leading Service Lifecycle Management solutions.
Video: State of Service Management
Aberdeen Research Discusses the State of Service Management
The transformation of service continues and the focus is on achieving a true understanding of customer's needs. Today's service organizations need to truly understand their customer's pain points and should rely on this information to maximize the value derived from purchased products and services. Watch this Aberdeen video to learn what best-in-class companies are doing to transform their service organizations. Watch Now.
Service Lifecycle Management
The Service Council – Pathway to Profitable Service
The global services community has come a long way in the past dozen years or so. However, in order to attain the highest levels of performance, an organization must have an effective Service Lifecycle Management (SLM) solution in place. Learn more about the benefits and advantages of SLM in this report from The Service Council. Download Now.