PTC Sales & Service
Increasing Customer Value by Connecting Requirements, Product and Service
Customer-facing organizations are tasked with integrating the voice of the customer in the early stages of the product lifecycle, and then servicing those products in the field to maintain and increase customer value. PTC’s Application Lifecycle Management and Service Lifecycle Management solutions continuously capture and utilize customer requirements and product performance throughout the greater enterprise.
Maximizing Product & Service Performance
Great products and product performance equal high customer value. Yet many manufacturers are not benefitting from the customer requirement and product performance information that is generated throughout a product’s lifecycle. The communication problem stems from disparate systems and a lack of connection between sales, service and engineering organizations. A product-centric approach addresses this problem by making product information central to sales and service and providing a single perspective across the install base. By accessing and applying the latest product requirements and data at all points in the lifecycle, your teams can work more effectively for more customers, and with fewer mistakes. This approach places you in the unique position to deliver the highest value to your customer. Service, sales and product development organizations can use the product performance insights gained from service events, effectively assessing and refining product designs, while incorporating crucial customer conditions. The result is a continuous loop of product and service improvements.
PTC Service Lifecycle Management (SLM) is a strategic approach to service that increases customer value by approaching service as a total lifecycle rather than a set of service functions. PTC’s unique, product-centric approach to SLM enables your company to deliver and capture product knowledge at the point of service, continuously optimizing service and product performance. Watch the Service Transformation video
Requirements Management translates the voice of the customer into prioritized requirements and keeps all stakeholders informed of changes to requirements throughout the development process, fostering collaboration between engineering disciplines and roles. Developers and other stakeholders can easily assess and address the impact of changes before they are implemented, including modifications across product lines, to increase agility, improve product quality and reduce product delivery risk.