Problems with product information can cripple service efficiency. PTC’s whitepaper, “Service Lifecycle Management: How a Product-centric Approach to Technical Information Improves Service Performance and Increases Customer Value,” proposes a solution. It calls for taking a product-centric approach to technical information by creating, managing, and delivering technical information in the context of the product.
This approach ensures that accurate, easy to understand service procedures and product information are available at the time of need – improving service performance and ultimately your revenue and customers’ value.
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