Optimize Product and Service Performance
As a sales or service leader, you understand how complex it is for your organization to integrate the voice of the customer into your products’ early lifecycle stages, and then to continue the relationship you’re your customer by optimally servicing those products in the field to increase revenue, profitability and customer value.
Increase Customer Value by Connecting Requirements, Product and Service
PTC solutions enable your sales and engineering organizations to not only capture and utilize customer requirements within the creation of a product, but to continuously obtain information on the product’s performance in the field. This allows you to improve service delivery to your customer and enhance the design of new generations of products.
Maximize Product and Service Performance
Great products and product performance equal high customer value. Yet many manufacturers are not benefiting from the customer-requirement and product-performance information that is generated throughout a product’s lifecycle. The communication problem stems from disconnected systems and a lack of connection between sales, service and engineering organizations. PTC solutions address this problem by making product information central to sales and service and providing a single view across the install base. By accessing and applying the latest product requirements and information at all points in the lifecycle, your teams can work more effectively with fewer mistakes and deliver the highest value to your customers. The result is a continuous loop of product and service improvements.
- Common Challenges
- Customer Stories
Driving Advantage by Addressing Key Business Needs
As a sales and service leader in today’s manufacturing world, you are challenged with balancing and achieving performance goals in many strategic areas of your business. Browse the following common challenges to learn how PTC can help you drive results and gain product and service advantage.
- Accelerate Product Innovation to Create Winning Products: Quickly deliver compelling, differentiated products that meet or anticipate customer demands.
- Increase Customer Value: Exceed your customers’ expectations of its service experience and product performance to increase customer value.
- Increase Service Profitability: Improve your organization’s efficiency and optimize service opportunities to increase profitability.
- Increase Service Revenue: Maximize revenue opportunities and drive growth throughout your service business to increase service revenue.