State of Service Management

Aberdeen’s State of Service Management: Outlook for 2013

Maximize customer satisfaction, retention and overall profitability

The transformation of the service organization continues in 2013. No longer is service just about delivering support, but more and more it's about a true understanding of customer needs and the provision of solutions to ensure customer delight, profitability, and maximum value. Today’s service organizations need to truly understand their customer's pain points and rely on this information to maximize the value derived from purchased products and services.

Download Aberdeen’s “State of Service Management: Outlook for 2013” to understand how Best-in-Class organizations are:
  • Upping their investment in service to improve profitability
  • Continuing to raise the visibility and stature of service within their organizations
  • Developing the ability to align themselves as solution partners with customers to achieve a greater than 90% level of customer satisfaction

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