Manufacturers, equipment operators and their service providers are expanding the role of service – using differentiated product and service offerings to drive revenue, profits, and higher customer value. But fragmented infrastructures, complex products and fractured service networks are creating obstacles to service growth, making it difficult for organizations to support this transformation.
PTC’s SLM System is built especially for planning around the complexities and dynamics of the global service ecosystem. It optimizes the entire in-service execution lifecycle at the lowest cost and highest value. And it maintains and analyzes service and product history for best possible outcomes and value, and for continued or continuous improvement. PTC’s SLM System is smart (product and service) and connected (people, products, enterprise, product development) for a single view of service..