Your biggest threat to building quality products today is the rising complexity that is driven by technological innovation. As product complexity increases, so do the risks and challenges related to quality. The problem intensifies when there is no way to capture feedback from the field and no single source of quality information. This makes it extremely difficult to predict and track quality, as well as identify root causes of poor quality. Disjointed activities across multiple, disconnected systems then lead to repeated problems. All of this leaves engineering teams with inadequate information to revise and improve.
Poor product quality can harm your business; after all, what you sell defines your company. An inability to predict, identify and track quality issues can result in high costs related to prototype tooling, product support, recalls and lost productivity of your engineering and service teams. This often has a rippling effect that delays product releases and diverts your time and budget resources from other market opportunities or innovations. Ultimately, customers can become dissatisfied with your brand, leaving you to find that you’re no longer able to demand a price premium or remain competitive.
, a first-tier supplier for the automotive sector, needed to be ISO/TS 16949 compliant. They also required the ability to anticipate and respond to changing business needs. By implementing a System Requirements and Validation strategy, Tele Atlas was able to increase its “first-time right” measure from 80% to 97% and improve its on-time measure from 70% to 93%.
Your ability to control quality means that your products are correct the first time without extensive physical prototypes, repeat testing and related costs. Early and continuous real-time visibility to predict, track and systematically resolve issues ensures on-time delivery and faster time-to-market. Closed-loop feedback from the field ensures constant improvements. This frees up your capacity to focus more on innovation — driving increased market share and revenue.
Process Improvement Opportunities
The most successful companies improve product quality by transforming one or more of these key processes: