Best-in-class warranty management and analytics
Managing the warranty chain effectively can have a positive impact on service revenue, profitability and overall customer value. Yet, lack of visibility into a product’s performance and service outcomes can make managing warranties and contracts unpredictable. Without insight into product failures, costs associated with defective parts, recurring field technician dispatches due to poor product quality, and other issues, it’s hard to know what is compromising your margins and customer satisfaction the most.
Gain a strategic view of product and service knowledge
PTC Warranty and Contract Management closed-loop solution standardizes warranty coverage and business rules to manage all warranty processes from initial product registration through the end of the warranty or contract lifecycle. While automating processes to increase efficiency, the solution provides the ability to define, capture and analyze warranty outcomes in the context of the product. This unique, product-centric approach enables your organization to centrally manage warranty claims, parts returns and supplier recovery to achieve the best possible outcomes. By having the complete performance and service history of every product, your organization can feed critical data back to the enterprise for continuous improvements in service planning, engineering and quality — leading to greater revenue, profitability and customer value.