Improve Service Parts Information Accuracy and Efficient Parts Ordering
Service parts information accuracy directly impacts your service organization’s resolution times and parts utilization. Unfortunately, most manufacturers have serious disconnects between the engineering and service organization that severely compromise — or outright prevent — the timely creation and flow of high-quality, accurate service parts information. If this is the case for your service organization, your service network can inadvertently order and stock the wrong parts, fail to repair or service products properly and cause unnecessary parts ordering and returns — resulting in dissatisfied customers and low profitability.
Increase Product Uptime and Service Parts Performance
PTC Service Parts Information Solution overcomes these challenges by providing product model parts information that equips the worker with only the parts that are valid for the product he or she is servicing. This information is linked to the source engineering and manufacturing product information, as well as aggregated from other internal and external sources, to ensure that it is as up-to-date as possible. It is accessible online or offline through dynamic service parts catalogs and 3D interactive parts lists. Providing product-specific service parts information and illustrated parts lists enables your service organization to identify the correct parts faster, reduce errors and associated costs and increase product uptime.