The right technician, parts and knowledge at the point of service
When a product breaks or needs routine maintenance at your customer’s location, you want to provide them with a fast, best-in-class service experience at the lowest cost possible. If your field service operation has fragmented processes and a lack of visibility into resources in the field, effectively meeting service level commitments while lowering the overall cost of service can be challenging. Failing to deliver quality service to your customers not only leads to low customer satisfaction but lowers your organization’s profits and service revenues.
End-to-end, Single Solution for Planned and Reactive Field Service
The PTC Field Service Management Solution is an end-to-end, single solution with mobility to automate both planned and reactive service scheduling and dispatch. It gives you a rich understanding of the products being serviced and integrates service processes with necessary resources including: technicians, equipment, parts required, and inventory locations. Ensuring that service is scheduled when the right technicians and parts are available and aligned with service level agreements, improves first time fix rates and overall technician productivity. When your customer’s service issues are resolved more quickly and cost effectively, it increases customer value and financial performance across your entire field service operation.