PTC University support is available through the options below
PTC University Policies
Class Cancellation Policy
PTC reserves the right to cancel classes five (5) business days or more before the class start date. In such unfortunate circumstances, we will make every effort to reenroll the student in a similar class in the same facility or near the same start date, depending on the student's preference.
However, certain classes are subject to a special "guaranteed to run" policy that ensures the class will not be cancelled, even if there is only one student enrolled. These classes are marked with a ✓ on the schedule search results page.
Student Cancellation/Change Policy
In order to reschedule your class OR cancel your class and receive a full refund, PTC must be notified in writing at least 11 business days prior to the class start date. Any cancellations or changes made after the 11 business day window will be charged 100% of the class price, even if payment information has not yet been received.
Note: You may substitute the learner assigned to the class registration at any time with no additional charge.
If payment information is not received within 5 business days of registration, the registration may be cancelled and you will still be held responsible for payment. If you have registered less than 11 days before the start of the class and we haven't received payment information within 5 business days, your registration may be cancelled and you will still be held responsible for payment.