PTC University support is available through the options below
- For technical assistance, contact PTC Technical Support or open a technical support case online
- For all additional issues (e.g., content problems, library assignment or changes, etc.), please log a case with PTC University. A PTC University administrator will contact you as soon as your case is reviewed
PTC University Policies
Student Cancellation/Change Policy
In order to reschedule your class OR cancel your class and receive a full refund, PTC must be notified in writing at least 11 business days prior to the class start date. Any cancellations or changes made after the 11 business day window will be charged 100% of the class price, even if payment information has not yet been received.
Note: You may substitute the learner assigned to the class registration at any time with no additional charge.
If payment information is not received within 5 business days of registration, PTC may cancel your registration and you will still be held responsible for payment. If you have registered less than 11 days before the start of the class and we haven't received payment information within 5 business days, PTC may cancel your registration and you will still be held responsible for payment.
Class Cancellation Policy
Certain classes are subject to a special "guaranteed to run" policy that ensures the class will not be cancelled, even if there is only one student enrolled. These classes are marked with a ✓on the schedule search results page.
For all other classes, PTC will make every commercially reasonable effort to notify you at least 11 business days in advance if we need to cancel classes. Unfortunately, factors arise that sometimes require this notification period to be less. Please consider this when making your travel plans. PTC will not, in any way, be held responsible for any costs, including loss of airfare or other transportation costs, hotel expenses, or other damages that you may incur in the event that PTC cancels or reschedules a class. PTC will refund the tuition only. We will also make every commercially reasonable effort to reenroll you in a similar class in the same facility or near the same start date, depending on your preference.