Deploying and managing enterprise applications can be challenging, costly, and time consuming, especially when IT organizations are already stretched thin. With PTC Managed Services, companies are guaranteed rapid deployment, secure hosting, and 24/7 application management, tuning, and updates with experienced application specialists. The result: Peak software performance, minimum risk, and maximum business value.
PTC Managed Services includes four pillars of service to optimize solution performance and ensure maximum value with minimal risk or burden:
- Rapid Deployment: Deploying pre-configured PTC applications on our own servers minimizes the time required to get your applications up and running. Managed Services outsources the critical tasks of properly sizing and purchasing the right hardware, ensuring OS and database compatibility, and project managing the entire implementation process.
- Secure Hosting and IT Administration: Letting PTC host and administer solutions ensures scalable and redundant infrastructure, state of the art security and disaster recovery, predictable operational expense (without any capital expense), and expert administration of all systems necessary to support peak application performance.
- Expert Application Management: Letting application specialists from PTC manage your solutions ensures maximum uptime and performance from your business-critical applications, with application SLA’s of 99.5%. PTC Managed Services proactively monitors, tunes, and updates your applications, often identifying and correcting potential problems before they appear, and working closely with PTC R&D to get to the root of any issue and minimize any disruption.
- Value Assurance: Dedicated PTC Relationship Managers serve as a single, expert point of contact to cut through any potential slowdowns in support or problem resolution and to ensure peak application performance. Complementing and ensuring the other three pillars of service, Relationship Managers demonstrate the full commitment of PTC Managed Services to deliver optimum business value with its solutions.