If your question is not included in this list, or you need additional assistance, please log a case with the PTC University Support team.
LOGIN / MANAGER ACCOUNT
eLEARNING LIBRARIES (FORMERLY SUBSCRIPTIONS)
SEARCHING THE LEARING CATALOG
REGISTRATION
ACCESSING WEB BASED CONTENT
VIRTUAL CLASSES
CREATING / UPDATING A DEVELOPMENT PLAN
MANAGER FUNCTIONALITY
LOGIN / MANAGER ACCOUNT
Username does not exist
If your username does not exist, you will need to create a new PTC.com online account. You can sign up here. Your PTC.com and PTC University username will be the email address you specify when creating your account.
Once you have created your account, follow the instructions on how to add more information to your profile and how to 'upgrade' your account access. Although you do not need to upgrade your account to use PTC University, it will allow you take advantage of additional services on PTC.com. Note: You must be an existing PTC customer to 'upgrade' your account.
Forgot your password
If you forget your password you can reset it by clicking on the link that appears on the PTC University login page after your failed login attempt. Or, you can click here.
Don't know if you have an account
Your PTC.com username is typically your email address. Try logging in with this information. If your username does not exist, follow instructions above.
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eLEARNING LIBRARIES (FORMERLY SUBSCRIPTIONS)
eLearning Libraries defined
An eLearning library is a set of learning assets within a topic area that are bundled together and sold as a package. A library is purchased on a per year or perpetual basis, per user. During the library term, the assigned learner will have unlimited access to a set of predefined content. With the purchase of optional support the assigned learner also receive any new content that is added to the topic area during the library term.
- Pro/ENGINEER
- Windchill
- Arbortext
- Mathcad
What's included in your eLearning library
All items included in your library have a price of 0 in the learning catalog. You may also click here and select the library you wish to view.
Prices appearing for library items
When you are viewing items in the "Learning Catalog" all library items should have a price of 0. If you see a price for an item that is part of your library, please log a case with the PTC University Support team for assistance.
Cannot access a library item
If the status for one of your library items is Unconfirmed, most likely, there were other items in your order that are not part of your library or your library order may not be properly assigned. Please log a case with the PTC University Support team for assistance.
Renewing an eLearning library order
We do not currently support eLearning library order renewals over the web. If you would like to renew your library order, please contact PTC University training services.
Group Administration of eLearning library orders
Detailed questions and answers regarding Group Administrators.
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SEARCHING THE LEARNING CATALOG
Delivery Format definitions
A delivery format may be selected to narrow your search of the learning catalog.
- Course: Live Instructor led training
- e-Knowledge asset: Learning material that is downloadable for off-line use
- Pro/FICIENCY: An assessment to check knowledge in a specific topic
- Recorded Virtual Class: A session recorded using a web conferencing tool available for replay
- Web Based Training: Learning that occurs over the web and is available 24/7 for all learners
- Note: Most eLearning library items have a delivery format of Web Based Training
Filtering Learning Catalog
In addition to delivery format, learning catalog results may be filtered using the following options:
- Title/Keyword: enter a portion of the title or subject
- Product Line: Select a specific PTC product
- Date Range: For instructor led events only
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REGISTRATION
Registering for an instructor-led class
Full Catalog search: once you have located the course you wish
to enroll in, click the calendar icon to view the schedule. After
selecting a specific date and location, click the Shopping Cart icon to
register.
Instructor-Led search: after locating the specific class using the available search fields, click the shopping cart icon to register.
If you prefer to register by phone please contact PTC University training services.
Submitting Registration Request
For items that are not included in an eLearning library, such as a live
class, submit a registration request by clicking the shopping cart
icon. A PTC University training representative will contact you to
obtain payment information. If you prefer to register by phone please contact PTC University training services.
eLearning library item registration
All items included in your eLearning library have a price of 0 in the learning catalog. To register, simply click the Register link. If you see a price for an item that is part of your library, please log a case with the PTC University Support team for assistance.
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ACCESSING WEB BASED CONTENT
How to access
After logging in to PTC University, click the 'Enrollments' quick link to go the Enrollments page. This page lists your in-progress learning items. Click the Launch icon in the Start Class column to access online content. If you do not see the item you wish to access listed on your Enrollments page, please check your Transcript or register for the item from the "Learning Catalog".
System requirements
View system requirements and test your browser.
Don't see the Launch icon
When you are viewing items in the Learning Catalog you will see the standard price. When you proceed to checkout, the system will check which libraries you currently have and make all related items equal to $0. This will occur after you click on the shopping cart icon and proceed through the first steps of the check out process.
Received an error message
First, make sure you are properly connected to the Internet and can access other public sites such as Yahoo. Second, try logging out of PTC University, clearing your browser cache, and shutting down all open browser windows. Next, open a new browser, log in to PTC University, and try to access the course again. If you still cannot launch the course, log a case with the PTC University Support team for assistance. Please be sure to take a screen shot of any error messages as this will assist us in troubleshooting.
Nothing happens after clicking the Launch icon
First, check to see if you have pop-up blocker software running, this may be preventing the content from opening in a new window. Second, try logging out of PTC University, clearing your browser cache, and shutting down all open browser windows. Then, open a new browser, log in to PTC University and try to launch the course again. If the course still does not work, log a case with the PTC University Support team for assistance.
Can see the course content but can't hear the audio
First, make sure you can hear audio from another source (for example, a music CD). Next, try logging out of PTC University, clearing your browser cache, and shutting down all open browser windows. Then, open a new browser, log in to PTC University, and try to access the course again. If you are still unable to hear the audio, log a case with the PTC University Support team for assistance.
Can hear the audio but can't see the course content
First, make sure you are connected to the Internet and can access other public sites such as Yahoo. Next, try logging out of PTC University, clearing your browser cache, and shutting down all open browser windows. Then open a new browser, log into PTC University and try to access the course again. If you are still not able to view the course content, log a case with the PTC University Support team for assistance.
Course content displays a "broken image" icon
Some PTC University courses require a Flash player. If you do not have it installed it can be downloaded from Adobe.
Re-accessing course after completion
Once you have completed a course, it is removed from your Enrollments page and added to your Transcript. Some content can be re-accessed from your transcript page. Click the 'Transcript' quick link from the home page to view completed courses. Click the Launch icon in the Start Class column for an item to see if it is still available.
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VIRTUAL CLASSES
Virtual Classes defined
A Virtual Class is an instructor-led training class that you attend via the internet. Therefore, you do not need to leave your office to travel to participate! PTC uses a streaming audio and video software to deliver training right to your desktop.
System requirements and setup
You will need a computer with a sound card, access to the Internet, and a microphone headset. While external speakers and microphone will also work, we recommend using a headset for better sound quality. Three days before the start of class you will receive an email with setup instructions.
How to access on the day of class
Fifteen minutes before the class is scheduled to begin, access the class at the web address sent to you with your setup instructions. If you have not received the setup and access instructions, please log a case with the PTC University Support team for assistance.
Receiving an error trying to enter a virtual class
Take a screen shot of the error message and send it to learning@ptc.com. This email address is monitored closely through the start of the class.
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CREATING / UPDATING A DEVELOPMENT PLAN
Development Plan defined
The Development Plan is located on the My Learning tab. It allows you or your designated manager to assign items from the PTC University learning catalog and identify when each item should be completed. The development plan serves as a tool for scheduling your training for the next 30 - 90 days.
Creating a Development Plan
The Development plan is separated into two sections: Learning Resources and Tasks.
Learning Resource: A learning resource is part of the PTC
University learning catalog. Click the Add button to search the
learning catalog for the item you wish to add. Once you locate the
item, click the + sign. Next, enter an optional purpose, modify the
target date if needed and click Save.
Task: A task is something that is not part of the PTC
University learning catalog that you wish to track along with PTC
training activities. Examples of tasks are reading a book, preparing a
presentation or visiting an internal web site to view best practice
materials. The steps for adding a task are similar as for a learning
resource, except instead of selecting an item from the catalog you will
simply type a description of the task into the field presented.
Updating a Development Plan
Once the development plan item has been completed, return to the
Development Plan and mark the completion date. Click the Edit icon to
open the details for the item, select the Completion Date and click
Save.
You may also make any other necessary changes to an item, such as purpose or target date, using the same method.
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MANAGER FUNCTIONALITY
Manager defined
A manager may be optionally assigned to a learner within PTC University. Once a team has been assigned, the manager may view their PTC University activity, create a development plan and run various reports. The manager does not need to be the people manager for their team, but can be a training manager, CAD administrator or someone else repsonsible for rolling out training initiatives.
How to be assigned as a manager
Managers are assigned in the ptc.com Web Account Manager. Follow these steps to assign yourself as a manager:
- Go to the Web Account Manager
- Login, if necessary using the same username and password as for PTC University
- Click the PTC University tab
- Click the View/Edit Direct Reports link to open a new window
- at the top of the window is a list of all the people currently assigned to you
- at the bottom of the window is a list of all other people associated with the same company number as you
- For anyone that should be assigned to you, select your name in the "Reports To" field
- When finished click Update
- If you are already logged in to PTC Universiy, log out and then log in again to see the changes just made
Note:
if your account is not designated as a manager the View/Edit Direct
Reports link will not be visible. To be assigned as a manager, please
contact your company's PTC University group administrator or log a case with the PTC University Support team for assistance. Note:
if your account is not designated as a manager the View/Edit Direct
Reports link will not be visible. To be assigned as a manager, please
contact your company's PTC University group administrator or log a case with the PTC University Support team for assistance.
Viewing your teams' profile
The Profiles tab in the My Team section allows managers to view
detailed information about their teams' activities in PTC University.
Select the specific profile element (Enrollments, Transcript,
Development Plan) for a particular team member and click the Go button.
To view activity for your entire team use the Manager Reports.
Creating a development plan for your team
As a manager, you have the ability to create a development plan for
your team to assign them targeted training activities. There are two
ways to create a development plan. Select your method based on the
number of users that will be assigned to the item.
- To assign an item to an individual, select development plan from the Profile Element menu on the Profiles tab
- From the individual's development plan page, click the Add button
- On the development plan page, click the Add button in the Learning Activities section
- Locate the item in the learning catalog and click the + sign
- If desired, enter a purpose and modify the target date, then click Save
- To assign an item to your entire team, or a subset of your team, click the Initiatives tab.
- Click the Add Initiative link
- Select the the learner(s) to which the item will be assigned and click "Add Learning Resource"
- Locate the item in the learning catalog and click the + sign
- If desired, enter a purpose and modify the target date, then click Save
Manager Reports
The PTC University manager reports allow you to view all activity
for your team members. To run a report, click the Reports tab, select
the desired report and click Submit. The report will open in a new
window from which you can print or export the results to Excel or Word.
Manager reports for Pro/FICIENCY assessment activity are
accessed from the link on the My Team landing page in the Manager
toolbox.
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