PTC Technical Information solution provides easy-to-find, relevant and trustworthy product information throughout the service network. Unlike traditional document-centric methods, PTC Technical Information solution uses a product-centric approach enabling your organization to create, manage and deliver technical information in the context of the product. When technical information is accessible and reliable throughout the product’s service lifecycle and across the global service network, product performance improves and your customer's value increases.
Technical information is critical to the successful operation, maintenance and service of a product throughout its lifecycle and directly impacts customer satisfaction and your bottom line. Most technical documentation processes are disconnected or outdated, producing static, document-centric content that can be:
Why risk service performance and your customer’s ongoing satisfaction with anything less than the best technical product information? When your service team, worldwide dealer network and customers can’t quickly find the product information they need, the product doesn’t fully deliver on its potential and service outcomes are not optimized. The negative impact can be huge, whether it’s felt at your customer’s site, in your contact center or by the field workforce.
PTC’s product-centric approach to technical information overcomes these challenges by enabling your organization to create, manage and deliver technical information that is up-to-date with product development, relevant to the user’s role and task, and easy-to-understand and use.
PTC Technical Information Solution
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