Service Transformation: Understand, Advance, Outperform

White Papers

Evolving Your Service Business in the Era of Internet of Things

These two white papers from IDC Manufacturing Insights and PTC will help you to understand how your organization can adopt connected service technologies to drive down service costs and increase customer satisfaction. Download the white papers and learn more about how manufacturers are redefining service by embracing connected technologies. 

IDC White Paper 
Product sales alone are not delivering the results that shareholders and leaders want, driving many manufacturers to turn to after-sales services for revenue and profit growth. Services are an underutilized opportunity area for many manufacturers, but that is starting to change.


PTC White Paper

How can manufacturers create new revenue streams while also competing in a global market that seems fixated on lowest-cost production? Service transformation, enabled by connected technologies and alternative service approaches, is the key.