PTC Service Parts Management Solution

Improve Customer Service Levels While Reducing Operational Costs and Inventory Investment

Creating a parts stocking strategy to respond to global service demand is challenging when you rely on inadequate tools or traditional manufacturing-centric supply chain methods.

It’s tough to get an accurate service parts forecast when you have a mix of fast- and slow-moving parts with sporadic demand, a large array of parts due to extended product support,and the added complexity of managing new part introductions and last time buy. Without accurate forecast planning and ongoing optimization, you risk inventory obsolescence, high operational costs and missed parts profit and revenue opportunities.

Service Transformation Webinar LexmarkService Transformation Webinar: Lexmark Delivers a 99% SLA with PTC Service Parts Management

Learn how a sophisticated parts planning tool and deep customer relationships enabled Lexmark to deliver a 99% SLA attainment and save their customers 50% on overall printing costs. Watch it OnDemand »



Service Parts Management software meets customers needs

PTC Service Parts Management Solution makes sure that you have the right parts available at the right time and the right place, which helps you meet your customers’ service parts needs by balancing the unique complexities of the global service supply chain.

Primary benefits:

  • Increase equipment availability

  • Improve service levels

  • Reduce excess inventory

  • Improve forecast accuracy

  • Increase part availability

  • Reduce repair, ordering, and expediting costs

Our solution enables you to optimize your entire service parts supply chain. By understanding your customers’ service parts demand and improving stocking levels, you can deliver significant customer value through increased parts availability and equipment uptime.


Customers Using Service Parts Management Solutions


NedTrain Case Study

Improving parts availability while also reducing inventory levels

Read more

Lexmark Case Study

Offering service-level agreements that guarantee minimum downtime

Read more

Embraer Case Study

Embraer Case Study

Making inventory forecasting and distribution planning more efficient

Read more