Creating a spare parts stocking strategy to respond to global service demand is challenging when you rely on inadequate tools or traditional manufacturing-centric supply chain methods. It’s tough to get an accurate service parts forecast when you have a mix of fast- and slow-moving parts with sporadic demand, a large array of parts due to extended product support, and the added complexity of managing new part introductions and last time buy. Without accurate forecast planning and ongoing optimization, you risk inventory obsolescence, high operational costs and missed parts profit and revenue opportunities.
PTC Service Parts Management Solution makes sure that you have the right parts available at the right time and the right place, which helps you meet your customers’ service parts needs by balancing the unique complexities of the global service supply chain. With an unsurpassed approach to:
Our solution enables you to optimize your entire service/spare parts supply chain. By understanding your customers’ service parts demand and improving stocking levels, you can deliver significant customer value through increased parts availability and equipment uptime.
Aberdeen’s Aly Pinder Jr. shares insight on what best in class service organizations are doing to improve service parts management and overall service performance.
Service Parts Management: Parts for Profits White Paper
Aberdeen Service Parts Management Report
Service Parts Logistics White Paper
Best Practices in Service Parts Management Video
"The number one reason issues are not resolved on a first time fix basis is because they do not have the right part when a field technician gets on site. But beyond that you want to look at making sure that your technicians have the right tools, information and insight, to actually resolve issues once they get to a customer establishment."
Aly Pinder Jr.
People and Parts Linked Together to Solve Customer Issues Video
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