Service parts information accuracy directly impacts your service organization’s resolution times and parts utilization. Unfortunately, most manufacturers have serious disconnects between the engineering and service organization that severely compromise — or outright prevent — the timely creation and flow of high-quality, accurate service parts information. If this is the case for your service organization, your service network can inadvertently order and stock the wrong parts, fail to repair or service products properly and cause unnecessary parts ordering and returns — resulting in dissatisfied customers and low profitability.
PTC Service Parts Information Solution overcomes these challenges by providing product model parts information that equips the worker with only the parts that are valid for the product he or she is servicing. This information is linked to the source engineering and manufacturing product information, as well as aggregated from other internal and external sources, to ensure that it is as up-to-date as possible. It is accessible online or offline through dynamic service parts catalogs and 3D interactive parts lists. Providing product-specific service parts information and illustrated parts lists enables your service organization to identify the correct parts faster, reduce errors and associated costs and increase product uptime.
PTC Service Parts Solution Overview
om Sears, Technical Vice President, Product Management
The PTC Service Parts solution helps companies improve their part information accuracy to increase part revenue and profitability while reducing part order errors, returns and obsolete inventories.
The challenge many companies face today is that their products are becoming much more complex and configurable. Their traditional method in which they provided their part information has become very time-consuming for the end-users to find the specific parts they need. The generic way in which this information was provided forces users to order more parts than are necessary to ensure they get the parts they need, and then return the parts that are not used during the repair. The result is an increase in order returns, inventory and obsolete parts.
The PTC solution overcomes these challenges by providing VIN or serial number specific part information, providing the user with only the parts that are valid for the product they're working on. This information is linked to the source engineering and manufacturing content to ensure that it's up-to-date and as accurate as possible. The solution is provided online and offline to make it accessible by all members of the service network. This helps to improve part revenue and profitability.
By implementing the Service Parts solution with PTC's other Service Lifecycle Management solutions, companies can reduce the overall service cycle time by linking the procedures necessary for installing the parts directly with the part information and also linking the warranty policies with the part information to automatically generate and process claims.
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