Managing complex operations across your global service network is challenging. Often, many actions must be taken against a single service event across multiple partners in multiple locations, orchestrating actions and recording when those actions are accomplished is paramount to successful service management.
As service events require complex processes to efficiently execute logistics orders across multiple locations the enterprise is forced to utilize partners or systems that understand the intricacies of how these service events need to be executed. This means that you must use partners that can handle complex events. Your enterprise needs a solution that allows you to break these complex events into simple instructions to provide to any logistics partner regardless of size and infrastructure. This helps lower the cost of outsourcing as well as insourcing.
When the information your service partners provide comes from disparate systems, visibility becomes compromised and quality and cost is difficult to manage. Your enterprise needs a solution that structures and collects all of the information in your service network and gives a single source of truth across inventory and orders. You also need robust analytics that allow you to manage by exception in order to easily determine appropriate actions for resolutions.
PTC Service Network Management solution provides you with:
Tech Clarity’s Jim Brown shares why manufacturers should take a proactive, integrated approach to service with SLM to drive growth and profitability.
PTC Servigistics Network Visibility
PTC Servigistics Service Order Orchestration
PTC Servigistics Service Network Dashboards
"The number one reason issues are not resolved on a first time fix basis is because they do not have the right part when a field technician gets on site. But beyond that you want to look at making sure that your technicians have the right tools, information and insight, to actually resolve issues once they get to a customer establishment." Aly Pinder Jr. Research Analyst Aberdeen Group People and Parts Linked Together to Solve Customer Issues Video
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