PTC Service and Parts Information for Aerospace and Defense (A&D) is an end-to-end solution enabling the creation, management and delivery of service information for the A&D industry. With a single, integrated enterprise architecture, this solution provides accurate technical, parts and 2D/3D graphical information to the global service network, improving equipment availability and performance throughout the service lifecycle while ensuring industry regulatory compliance.
Aggregation of multiple data sources and formats into a single user interface for better change management process, revision management and accelerated overall technical information processes
Service and parts information that is contextual, configuration/equipment specific and continually updated to ensure accuracy
Associative re-use of upstream engineering data such as Bills of Material (BOM) and Computer Aided Design (CAD) models
Automated creation of illustrated parts information via service bill of material data (sBOM)
Compliance with various A&D industry specifications governing the production, management and delivery of technical information such as ASD S1000D and ATA iSpec2200
PTC Service Parts Management for Aerospace and Defense balances the unique complexities of the global service supply chain while delivering the highest level of service. This solution increases equipment availability, provides for faster response times, delivers more efficient service, and lowers the total cost of ownership of complex assets.
Aerospace and Defense organizations face unique challenges with Service Parts Management:
High equipment down-time/AOG
Poor customer satisfaction
Missed customer commitments/SLAs
Missed performance goals/KPIs
Long delays due to incorrect part availability
Lack of network-wide visibility into supply pipeline
High cost of maintenance and logistics
High penalties associated with SLA non-compliance
This solution increases equipment uptime and part availability, reduces inventory investment, improves performance based logistics (PBL) compliance, and lowers procurement, repair and expediting costs.