Service Management Software - Service Lifecycle Management (SLM)

PTC Solutions Maximize Service Efficiency and Increase Customer Value

Leverage Product Intelligence and Connectivity to Transform Your Business

Market pressures continue to demand that service organizations deliver unparalleled customer service, while increasing profitability. PTC can help you gain operational efficiency which will become your competitive advantage.

Whether you’re working to improve first-time fix-rate in your field service organization, optimize parts availability across the service network, or diagnose equipment failure before it happens, PTC can help you improve customer service.  Our best-in-class Service Lifecycle Management (SLM) solutions, combined with strong service and product domain expertise, create a unique approach for continuous service improvement and opportunities for revenue growth.

With the emergence of the Internet of Things (IoT), manufacturers and their customers are both interacting with products in new ways. Your connected products have now become the sensors of your customers’ service experience.

Connected Service WorkshopConnected Services Workshop

The Internet of Things (IoT) and technologies like Augmented Reality (AR) are transforming the way that companies design and service their products.But, how do companies begin to chart the path forward to IoT-enabled service innovation? The Connected Services Workshop is a complimentary, interactive program that defines an actionable IoT strategy for service businesses. Learn more »


PTC's connected service strategy leverages our ThingWorx IoT platform to transform the way a service organization analyzes, plans and executes its services. The benefits of leveraging a connected environment include employing remote connectivity, and using real-time data to deliver predictive and proactive solutions. In this new reality, manufacturers can:

  • Remotely access a connected asset, to diagnose and triage service alerts

  • Analyze data from a connected fleet to create predictive service models

  • Transform the service experience by enabling real-time access to contextual service information

Whether you’re looking to solve a specific business challenge today, or you’re ready to capitalize on the benefits of Connected Service solutions tomorrow, PTC has the unique capabilities to support your strategic initiatives as your business grows.

Customers Using Service Management Software