Service organizations often struggle to achieve targeted customer satisfaction rates or key performance indicators (KPIs). They are challenged to increase operational efficiency with existing resources, continue delivering service levels in light of reduced resources, or even drive service business and revenue growth. Without the right solution, these goals are nearly impossible to achieve.
PTC’s portfolio of SLM solutions fundamentally allow companies to improve how they service products by:
Our unique approach for continuous product and service improvement, strong service and product domain expertise, and best-in-class SLM solutions will empower your company to transform into a strategic service organization and leverage the full power of connected products.
PTC’s Internet of Things (IoT) enabled solutions deliver real-time and remote access to asset/machine information, so you know what’s happening, where, when and why. That helps you aggregate data more effectively, to make better use of the information, and drive improved business processes.
"Selecting the PTC Service Parts Management platform has led to a very powerful partnership for Embraer. It has given us an incredible set of SLM forecasting and
planning tools for optimizing our inventory levels and improving service delivery. The improvements to our spare parts planning capabilities have been dramatic."
— Marcos Simas Magalhãesr, Embraer Logistic Projects Engineer
Watch how Service Lifecycle Management technology solutions empower companies to transform themselves into strategic service organizations that drive growth, profitability and customer value.
Learn about the Service Continuum; a predictable model of service transformation that companies follow as they evolve toward advanced service offerings.
Plan for all Service Scenarios - View the Infographic, eBook and Case Study
The Benefits of Transforming into a Strong, Pervasive Service Culture - White Paper
Service Council: Pathway to Profitable Service PDF
Learn more about Enabling the Global Service Organization
Oxford Economics Insight eBook
The 2014 Service Outlook PDF
EMC: Transforming Customer Service with Agility Case Study
The Embraer Program Case Study
- Customer Story
For Unisys, Transformation Begins with Service Knowledge and Process Management Customer Story
Ingersoll Rand: Increasing Customer Value through Service Information Video
Whirlpool: Best-in-class Service Organization Video
Korean Airlines Case Study
PTC Service and Parts Information Solution
PTC Service Parts Management Solution
PTC Service Knowledge and Diagnostics Solution
PTC Solutions for Aerospace and Defense
PTC Service Network Management Solution
PTC Service Parts Pricing Solution
Field Service Management Solution
PTC Warranty and Contract Management Solution
View our Service Leader Blog to learn more about Best-in-Class Service
The PTC advantage is fueled by technology solutions that transform the way you create, operate and service products.
Our technology enabled solutions transform the way that products are created, operated, and serviced in the Internet of Things.
PTC solutions help you tackle the real challenges manufacturers and service providers face every day.
See how PTC can help you optimize the system of people, processes and technology to enable greater service performance. Learn more.
Industry leading software technology is at the heart of every PTC solution.
Thousands of Pro/ENGINEER customers have already made the move to PTC Creo Parametric. Learn more.
PTC Global Services helps the world's leading manufacturing companies realize the promise of PTC solutions.
How to select the right provider to optimize application performance
Strategies to make your organization more productive
Whatever your role in the worldwide PTC community, these resources will deepen and enrich your experience.
November 17-18, 2015
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