Demos & Tech Tips

Online Support Tools

These Web support tools are available to all active support customers. Take a look at the tutorials and if you are not active on maintenance, call your maintenance rep:

• North America: 877-ASK-4PTC or 781-370-5408
• Europe: 00-800-PTC-4-HELP(00-800-782-4-4357)
• Japan: 81-3-3346-8280
• Pacific Rim: 0086-21-61065714
• or Visit Us Online

• Tech Tips

Software Maintenance Resource Training (SMaRT) Tool

Learn how to access, use and benefit from the features of the PTC Global Support System. A guide to software entitlements, web support, phone support and ''tips & techniques'' videos.

• Creating a Technical Support Web Account
  Learn how to get immediate access to PTC's online tools by easily creating a personal PTC account.
• Navigating Product Support Center Pages
  Learn how the PTC Customer Support site is arranged and segmented by product to provide fast access to the information most relevant to you.
• Tracking and Updating Support Calls Online
  Learn how to track and update calls you've already logged.
• Technical Support Subscriptions
  Learn how to receive email automatically about new Knowledge Base information of your choice.
• Searching the Knowledge Base
  Learn how to search PTC's Knowledge Base to find answers to your technical questions.
• Opening a New Support Call Online
  Learn how to log calls related to PTC product technical support issues.
• Tracking Software Performance Reports (SPR)
  Learn how track Software Performance Reports Online.
• Attending Tips & Techniques Live Webcast
  Learn how to attend product tutorials and best practices sessions delivered by product experts, with live Q & A.
• Downloading Reference Documents
  Learn how to Download Reference Documents using Technical Support's Online Tools.