Demos & Tech Tips
Online Support Tools
These Web support tools are available to all active support customers. Take a look at the tutorials and if you are not active on maintenance, call your maintenance rep:
- North America: 877-ASK-4PTC or 781-370-5408
- Europe: 00-800-PTC-4-HELP(00-800-782-4-4357)
- Japan: 81-3-3346-8280
- Pacific Rim: 0086-21-61065714
- or Visit Us Online
Creating a Technical Support Web Account
Learn how to get immediate access to PTC's online tools by easily creating a personal PTC account.
Navigating Product Support Center Pages
Learn how the PTC Customer Support site is arranged and segmented by product to provide fast access to the information most relevant to you.
Tracking and Updating Support Calls Online
Learn how to track and update calls you've already logged.
Technical Support Subscriptions
Learn how to receive email automatically about new Knowledge Base information of your choice.
Searching the Knowledge Base
Learn how to search PTC's Knowledge Base to find answers to your technical questions.
Opening a New Support Call Online
Learn how to log calls related to PTC product technical support issues.
Tracking Software Performance Reports (SPR)
Learn how track Software Performance Reports Online.
Attending Tips & Techniques Live Webcast
Learn how to attend product tutorials and best practices sessions delivered by product experts, with live Q & A.
Downloading Reference Documents
Learn how to Download Reference Documents using Technical Support's Online Tools.