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Support Improves everyday.
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“When I am dealing with critical technical issues on a time-sensitive project, I know I can count on the global Support system. This includes searching the Knowledge Base, as well as logging a call and speaking to a live person who walks me through the answers to my questions.”
Eric Tews, Mechanical Engineer, Bell Sports, Inc. USA
Plan Ahead to Get Ahead
Delivering Value
Customer Success with Support SystemHaving a Support plan in place optimizes performance and productivity, and helps you control costs and risk. Your Support package is a comprehensive set of services, delivered as Software Support, eSupport and Assisted Support, engineered to enhance productivity and your support experience.
The top 5 reasons you need to adopt the latest software releases
Does your company require a Technical Support Account Manager?
Lenovo Improves Product Development Process with Platinum Support
- The Support Advisor delivers the lastest updates and enhancements.
- 2012 Support Enhancements gives you an overview of what we’ve done in the past year to enhance your support experience, improve productivity and deliver business success
- New eSupport Portal lets you personalize your support homepage to the products you use, with information and announcements most relevant to you
- Gold Loyalty Discount Program gives you exclusive discounts with our hardware and software partners such as HP, Lenovo, Adobe, and more!
- Search the enhanced Knowledge Base within your eSupport Portal for quick resolutions to similar inquiries noted and solved
- Access to Software Downloads on any new major product releases, security updates, and maintenance releases that maximize productivity, optimize performance, control cost, and reduce risk
- The Support Advisor Alert is an essential resource for administrators, end users and managers who need to stay productive, improve skill and proactively avoid known issues
- Stay Proactive with Live & Recorded Tech Tips
- Stay Social with the PTC Support Twitter Feed for up-to-date and frequent bit-size alerts
- Diagnose and Prevent with our Windchill Blog by Stephen Vaillancourt, Expert Technical Support Engineer
- Subscribe to the Technical Support Alerts and stay informed on any new releases or updates, maintenance releases, process changes, software fixes, and top trending knowledge base articles
Related Resources
To learn more about how Support can help you achieve your corporate goals.