Deliver accurate service information - on time, every time
You can have the greatest product in the world, but if your service and spare part information aren’t up to date with the products you're shipping, support and warranty costs can skyrocket and your product reputation can suffer. PTC Windchill 10 provides unparalleled value in creating, managing and enabling the delivery of service information. Visit the PTC Windchill Service Lab.
Service Information Management
Provides the ability to organize and manage service content in the context of product structures (as-supported view) and facilitate content reuse across product families.
Enables the creation, management, and delivery of spare parts information by leveraging engineering CAD data to ensure the most up-to-date and relevant parts information in the form of a service bill of materials (sBOM).
Service Lifecycle Management Solutions
Learn how PTC’s service lifecycle management solutions can help drive higher revenues and profits in your organization.
State of Service Management
2012 Research Brief from Aberdeen Group
Porsche Improves Service Operations with Arbortext
The core components of PIWIS are the PTC product information delivery solution, Arbortext, which provides product- and configuration-specific information—either online or on paper–to complete the relevant service or maintenance task, as needed.