Windchill Customer Experience Management
Track and manage quality-related complaints from the field
Resolving customer complaints is essential to improving future product designs and ensuring a loyal customer base for years to come. But recording customer complaints and tracking their resolution is also an essential step in remaining compliant with internal quality initiatives – including ISO 9000, APQP, Six Sigma, and a wide variety of medical device government standards like FDA CFR 21 Part 820 – which are being embraced with increasing frequency by companies throughout both regulated and non-regulated industries.
Windchill Customer Experience Management supplies the highly structured, automated, and repeatable processes necessary to meet regulatory requirements for addressing external quality issues reported through customer complaints. And as an integral Windchill Solution, customer complaint processes can include corrective and preventive actions, change and configuration management, document management, and BOM management.
Features & Benefits
- Call center capability supports intake, reporting, lookup, and tracking of customer complaints
- Workflow functionality enables initiation, evaluation, and investigation of customer complaints
- Enable customer service through history lookup, state transition rules, quality investigation, and item tracking
- eMDR reports may be submitted electronically, and agency response tracked
- Built-in templates support regulatory compliance across various industries
- Ease-of-use and web-based accessibility ensure rapid data entry and processing
- Queries, graphs, scheduled reports, and alerts enable visibility into quality trends
NOTE: The timing of any product release, including any features or functionality, is subject to change at PTC’s discretion.
