PTC Servigistics Service Information Delivery

Whether you are a manufacturer, service provider or equipment operator, your goal is to maximize your customer's value while growing service revenues and overall profitability. You need a comprehensive Service Lifecycle Management (SLM) system that gives you a consolidated view into the extended service network and connects the planning, delivery and analysis of service.

Interactive Technical and Parts Information

PTC Servigistics Service Information Delivery provides the ability for the global manufacturer to dynamically deliver service information across a comprehensive range of formats and languages, including configuration-specific operator manuals, service procedures, maintenance guidelines, training on demand and interactive parts lists. This web-based, product-centric information delivery approach allows users to navigate by the product — both graphically and contextually — in perspective of the product itself, based on specific models, configurations or regional considerations.

PTC Servigistics Service Center products enable visual, 3D navigation to the exact product, procedure, and parts needed by the service and support professional and the customer as well. This interactive, browser-based system modernizes service information delivery through the use of flexible deployment models allowing administrators to define role-based access to ensure only the most relevant service and parts information is being delivered. The innovative software platform provides the ability to dynamically deliver service information across a comprehensive range of formats, including configuration-specific operator manuals, service procedures, maintenance guidelines, training on demand and interactive parts lists.

Products

  • PTC Servigistics Service Center Enterprise provides the information components to support the interactive delivery of service procedures, operator guides, maintenance guidelines and product training materials.
  • PTC Servigistics Service Center and Service Parts makes the spare parts information available for every product configuration and enables automated delivery of interactive, illustrated parts lists.
  • PTC Servigistics Service Center Expert User enables dedicated service workers across the support ecosystem to access content directly based on role, task or product configuration.
  • PTC Servigistics Service Center Run-Time Portal Access allows data exchange with enterprise systems.
  • PTC Servigistics Service Center Web Access provides access to general, nonexclusive technical and parts information for public users.
  • PTC Servigistics InService MRO enables the maintenance, repair and overhaul of complex assets by improving the management and distribution of service and parts information.
  • PTC Servigistics InService Technical Content facilitates the assembly, distribution and revision of accurate, up-to-date parts and service information.