Aftermarket sales and service is increasingly recognized as a critical driver of business success, as more and more manufacturers are leveraging their service and support operations to derive additional value from their product investments and differentiate themselves from their competition.
As a single source of truth for highly dynamic product development data, PTC Windchill can also deliver this information downstream to support manufacturers’ aftermarket service efforts.
PTC Windchill Service Information Manager enables manufacturers to organize and manage service content in the context of product structures (“as-supported” view) and facilitates content reuse across product families. Service information structures enabled by change and configuration management processes ensure the accuracy and relevance of the data delivered to the service organization.
Maintain up-to-date service information: Identify and manage product changes to improve data accuracy and keep service information up-to-date throughout the product lifecycle
Enhance service information applicability: Define applicability rules so the most relevant service information is available for every product configuration and operating condition
Increase author productivity: Centralize management of all service information and organize information in a logical, product-centric manner to facilitate reuse
Streamlined Service Bill-of-Materials.
PTC Windchill Service Parts enables the creation, management and delivery of spare parts information by leveraging engineering CAD data to ensure the most up-to-date and relevant parts information in the form of a service bill-of-materials (sBoM). Deployed on the foundation of PTC Windchill Service Information Manager, PTC Windchill Service Parts defines spare parts information for every product configuration and enables the automated delivery of illustrated parts lists throughout the product lifecycle.
Maintain up-to-date parts information: Automate associativity to engineering and manufacturing product data to ensure up-to-date serviceable parts information
Enhance service parts applicability: Define applicability rules so the exact serviceable part – as reflected in the sBOM – is available for every product configuration and operating condition
Increase parts efficiency: Accelerate creation of parts information and illustrations by automatically generating interactive 2D and 3D representations of parts lists
Want to learn more about solutions to drive even more value into your service organization? Explore the complete suite of Service Lifecycle Management offerings from PTC.